Vigente y última actualización October 9, 2026
The short version
Your quote or order form states what is refundable. If it says nothing, the standard terms below apply. To ask for a refund or to cancel, email support@maloremi.com with your invoice or quote number.
Projects and deposits (websites, installs, planning)
- Before we start work: a full refund of the deposit or fee.
- After work starts: we keep the part of the fee that matches the work already done, plus costs already paid to third parties, and refund the rest.
- After the work is delivered and accepted, delivered work is not refundable. We will fix problems with it.
Starter check-ups
A check-up fee can be refunded in full before the review begins. After the report is delivered, the fee is credited toward a project you book with us, as described when you bought it.
Prepaid support hours
Unused hours can be refunded at the rate you paid, for example $110 per hour for a 10-hour block bought at that rate, when you ask in writing. Hours already used are not refundable.
Monthly plans (Website Care Plan)
- The plan renews automatically each month until you cancel. The monthly price is the one shown in your agreement or at checkout, with a 12-month minimum term unless your agreement says otherwise.
- To cancel, email support@maloremi.com. Cancelling stops the next renewal. There are no refunds for part of a month already billed.
- If you cancel before the 12-month minimum ends, an early-exit fee applies as stated in your agreement (two months of the plan if your agreement does not say), unless we waive it in writing.
- After the minimum term, you can cancel at any time with no fee.
How refunds are paid
Approved refunds go back to the card or wallet you paid with, through Stripe, usually within 5 to 10 business days. If you are unhappy with a charge, please contact us first so we can fix it.